Refund policy

Returns & Refund Policy

Effective Date: [11/08/26]

At Babe Supply™, we are committed to providing high-quality products and excellent customer service. This Returns & Refund Policy explains when products may be returned and when refunds, replacements, or exchanges may be provided in accordance with the Consumer Protection Act 68 of 2008 ("CPA") of South Africa.

By placing an order, you acknowledge that you have read and accepted this policy.

1. Return Eligibility

You may request a return if:

  • You received the wrong item.

  • Your item arrived damaged.

  • Your item has a manufacturing defect.

  • Your order is incomplete.

  • The product is materially different from what was advertised.

Returns requested for any other reason are subject to this policy and applicable South African law.

2. Change of Mind Returns

If you simply change your mind after receiving your order:

We may, at our sole discretion, accept a return provided that:

  • the return request is made within 14 days of delivery;

  • the product is unused;

  • the product has not been washed or altered;

  • all original packaging, tags, inserts and accessories are included;

  • the product is in a resalable condition.

The customer is responsible for all return shipping costs.

Original shipping fees are non-refundable.

If the returned product is not received in its original condition, we reserve the right to:

  • reject the return; or

  • deduct a reasonable amount to cover any reduction in value permitted under applicable law.

3. Hygiene Products

For health and hygiene reasons, the following products cannot be returned, exchanged or refunded once opened, used or unsealed, unless they are defective, damaged, incorrect or otherwise required by law:

  • Makeup Brush Kits

  • Individual Makeup Brushes

  • Beauty Sponges

  • Cosmetic Applicators

  • Beauty Accessories that come into direct contact with skin

This restriction helps protect all customers from receiving previously used beauty products.

4. Makeup Bags

Unused makeup bags may be returned under the Change of Mind policy provided they:

  • are unused;

  • are free from stains, odors or damage;

  • have all original packaging;

  • remain in resaleable condition.

Used makeup bags cannot be returned unless they are defective.

5. Defective Products

Under the Consumer Protection Act, all products carry an implied warranty of quality.

If your product develops a manufacturing defect within 6 months of delivery, you may be entitled to:

  • repair;

  • replacement; or

  • refund,

as provided by the Consumer Protection Act.

We may inspect the returned product before approving the claim.

This warranty does not cover damage caused by:

  • misuse;

  • abuse;

  • negligence;

  • accidental damage;

  • improper cleaning;

  • normal wear and tear;

  • cosmetic damage caused after delivery;

  • modifications made by the customer;

  • failure to follow care instructions.

6. Damaged or Incorrect Orders

If your order arrives:

  • damaged;

  • incomplete;

  • incorrect;

  • missing products,

please contact us within 48 hours of delivery.

Please include:

  • your order number;

  • photographs of the packaging;

  • photographs of the product;

  • a description of the issue.

Failure to notify us within a reasonable time may affect our ability to investigate courier-related claims.

7. Return Condition

Returned products must:

  • include all original packaging;

  • include all accessories;

  • not contain additional items;

  • be properly packaged to avoid damage during return shipping.

Returns that arrive damaged due to inadequate packaging may be rejected.

8. Return Shipping

Unless required by law or where we supplied an incorrect or defective product:

  • customers are responsible for return shipping costs;

  • original delivery charges are non-refundable.

Where a return is approved due to our error or a verified defect, we may arrange collection or reimburse reasonable return shipping costs.

9. Refund Processing

Approved refunds will be processed using the original payment method where reasonably possible.

Refunds are typically processed within 7–10 business days after the returned product has been inspected and approved.

Bank processing times may vary.

10. Exchanges

Where stock is available, we may offer an exchange instead of a refund.

If the replacement product costs more, the customer must pay the difference.

If it costs less, the difference will be refunded.

11. Non-Returnable Items

The following cannot be returned except where required by South African law:

  • opened brush kits;

  • opened sponge kits;

  • used beauty accessories;

  • products damaged by misuse;

  • products damaged after delivery;

  • gift cards;

  • clearance or final sale items marked as non-returnable;

  • personalized or custom-made products.

12. Refused Deliveries

If an order is refused upon delivery or returned because:

  • an incorrect delivery address was supplied;

  • the customer failed to collect the parcel;

  • repeated delivery attempts were unsuccessful,

we may deduct:

  • courier fees;

  • return shipping costs;

  • handling costs,

before issuing any applicable refund.

13. Fraud Prevention

To protect our customers, we reserve the right to:

  • request proof of identity;

  • request proof of purchase;

  • inspect returned products;

  • refuse fraudulent or abusive return requests;

  • limit excessive return activity where permitted by law.

Any fraudulent claims may be reported to the appropriate authorities.

14. Consumer Rights

Nothing in this policy limits or excludes any rights you have under the Consumer Protection Act 68 of 2008 or any other applicable South African law.

Where this policy conflicts with mandatory provisions of the CPA, the CPA shall prevail.

15. Contact Us

For all return requests, please contact:

Email: [Insert Email]

Business Name: Babe Supply™

Please include your order number and a detailed description of the issue to help us assist you as quickly as possible.