Shipping policy

Shipping Policy

Effective Date: [11/04/26]

Thank you for shopping with Babe Supply™. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy before placing your order.

1. Shipping Locations

We currently ship to physical addresses within South Africa only.

Unfortunately, we do not deliver to P.O. Boxes.

2. Courier Partner

All orders are shipped using Aramex Store-to-Door.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

3. Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are not processed on:

Saturdays
Sundays
South African public holidays

During peak periods, promotional sales, or holidays, processing times may be slightly longer.

4. Estimated Delivery Time

Estimated delivery time is:

8–11 business days from the date your order is dispatched.

Delivery timeframes are estimates only and are not guaranteed.

Business days exclude weekends and South African public holidays.

5. Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

adverse weather conditions;
courier operational delays;
high shipment volumes;
strikes or labour disruptions;
road closures;
public holidays;
civil unrest;
incorrect or incomplete delivery information provided by the customer;
other unforeseen events.

To the fullest extent permitted by South African law, Babe Supply™ shall not be liable for delivery delays caused by the courier or other circumstances beyond our reasonable control.

Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008.

6. Delivery Address

Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete.

If an incorrect address is supplied, we cannot guarantee successful delivery.

Should an order be returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional shipping charges required to resend the parcel.

7. Tracking Your Order

Where available, tracking information will be sent once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

8. Failed Delivery Attempts

If delivery cannot be completed because:

nobody is available to receive the parcel;
the address is inaccessible;
the address provided is incorrect or incomplete;

the courier may attempt redelivery or return the parcel to us.

Any additional shipping costs incurred to resend the order may be the responsibility of the customer.

9. Damaged Parcels

If your parcel arrives visibly damaged, please:

photograph the parcel before opening it;
photograph the contents;
contact us within 48 hours of delivery.

We will investigate the matter and, where appropriate, arrange a replacement or other suitable remedy.

10. Lost Parcels

If your tracking information shows no movement for an extended period or your parcel appears to be lost, please contact us.

We will open an investigation with Aramex and keep you informed throughout the process.

Parcels confirmed as lost by the courier may be replaced or refunded where appropriate.

11. Ownership and Risk

Ownership of the goods passes to the customer upon full payment.

Risk of loss or damage passes to the customer upon successful delivery to the delivery address provided during checkout, except where otherwise required by applicable South African law.